Refund policy

Refund & Return Policy

At Apex Print Lab Studio, all products are made to order and personalised specifically for each customer. Due to the custom nature of our products, we do not accept returns or offer refunds once an order has been confirmed and production has begun.

Please ensure that all personalisation details provided at checkout are correct, including names, dates, themes and any custom text. We are not responsible for errors submitted by the customer.

Non-Returnable Items

All personalised and custom-made items are non-returnable and non-refundable, including but not limited to:

• Personalised party favours
• Custom snack wrappers
• Custom signage
• Themed party decorations
• Custom packages and bundles

Refund Eligibility

A refund may only be considered in the following circumstances:

• If we are unable to fulfil your order by the agreed production or dispatch date.
• If an item arrives damaged due to a production error on our part.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide clear photographs of the issue. We will review the case and arrange either a replacement or appropriate resolution where applicable.

Order Cancellations

Orders may only be cancelled within 12 hours of purchase if production has not yet started.

Once design work or production has begun, cancellations will no longer be accepted.

Production and Processing Times

All orders are produced according to the processing time stated on the product page.

Customers are responsible for ordering within sufficient time before their event date.

We are not responsible for delays caused by postal carriers once the order has been dispatched.

Contact Us

If you have any questions regarding your order, please contact us through the Contact page on our website and we will respond as soon as possible.

By placing an order, you confirm that all personalisation details and event dates provided are accurate.